Investing configuration feedback genius
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Not all Amazon feedback software is created equal. Our Communication Center, powered by Feedback Genius, was designed to give you control over your Amazon review process wherever you sell. Plus, we help you take back ownership of your reputation with messaging templates, automated sending schedules, detailed analytics, and more. Communicate with Buyers Internationally Your business is global as so are we. In addition, you can track as many products as necessary to monitor reviews and feedback.
Connect With Your Customers Implement automated, Amazon-approved email messages that grow your Amazon reviews, share product information, and build your reputation with feedback directly from your customers. Get a bad review? Without incentivized reviews, it is much more challenging to get customer reviews, and email feedback sequences are the typical way that most sellers are doing so.
This maximizes your chances of getting social proof that can encourage additional shoppers to buy your product. How Feedback Genius Works? It requires you to connect the application to your Amazon seller account so that it can view the incoming orders you have and send out follow-up emails after a specified time period. Set up for feedback genius is quite simple and can be accomplished in a few quick steps. You will first need to sign up with Seller Labs and follow their steps to give them the API access they need Once the application is connected, you will need to create an email template to send to the purchaser after a number of days after purchase.
You may choose to use a template that has been proven to work by other companies or you can create your own template from scratch. Previously Amazon, allowed you to send an email sequence instead of a single email — which function as an email drip campaign.
However, Amazon now restricts you to one email per order and customers have the ability to opt out of receiving emails, making it harder to get the review you need. Feedback Genius Features The application also has some unique features that help you to optimize your email campaigns and get the most reviews as possible for your products. It can take the entire process off your hands and allow you to focus on other areas of your business.
We have highlighted the best features below. Automation The most important feature of Feedback Genius is that it will automatically send out the emails for you through the API connection. It will send a template based on the product you specified. This removes any manual processes that you may have needed to do to follow up with customers. If a customer responds to your email, you can of course step in and address their concerns or questions directly. Blacklisted Customers Feedback genius also allows you to exclude future emails from customers that have opted out of receiving emails.
Sending Media Feedback genius can also allow you to send media such as images or attachments to the customer purchasing your product. This allows you to offer free incentives on your listing such as ebooks or instruction guides that can provide additional value to the end consumer and help your product stand out from the competition.
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